Top

GENERAL TERMS AND CONDITIONS OF SALE FOR GIFT CARDS

GENERAL TERMS AND CONDITIONS OF USE

The company PATISSERIE E. LADURÉE, société par actions simplifiée (simplified joint-stock company), with a capital of 79,833.60 Euros, having its registered office located at 344 avenue de la Marne in Marcq-en-Baroeul (59700) France, registered with the Lille Metropolis Register of Commerce and Companies under number 572 045 540 (hereinafter referred to as "LADURÉE") distributes a gift card (hereinafter referred to as "the Card").

WHAT IS THE PURPOSE OF THE CARD?

The Card is a private, pre-paid, non-nominative card.

It is the exclusive property of the Card holder who solely assumes total responsibility for the Card in the event of loss, theft or damage.

The price of the Card is equal to the amount of the monetary value it contains when it is purchased.

logoThe Ivory Card contains 30 Euros.
logoThe Pink Card contains 50 Euros.
logoThe Mauve Card contains 80 Euros.
logoThe Green Card contains 100 Euros.

The price may be paid by the purchaser by any form of payment accepted by LADURÉE, except by Luncheon Vouchers ticket restaurant (Luncheon Vouchers), as long as this complies with the terms and conditions specific to each of these methods of payment.

HOW DOES THE CARD WORK?

The Card holds no value unless it is activated. It is activated and acquires its value upon its purchase. A receipt is given to the customer who purchases the Card. The customer’s contact details (surname, first name(s), telephone number, postal address and email address) are collected by LADURÉE on this occasion. Data collected may be used by LADURÉE for the purposes of prospecting, regarding the promotion of its products or services. In accordance with the (French) Data Protection and Civil Liberties Law of 6 January 1978, the customer has the right to access, amend, question, rectify, oppose and delete data concerning him/her. Any request relating to the exercise of these rights must be sent to the following address:

LADURÉE Service Clients
41/43 rue de Varenne
75007 PARIS
Tél : + 33 (0) 1 40 75 40 70
@ : serviceclients@laduree.com

Use of the Card constitutes the implicit, unconditional acceptance of these terms and conditions of use issued by LADURÉE and may be changed at any time. The present version of the terms and conditions of use may be consulted at any time on LADURÉE‘s website at the following address: http://www.laduree.com. Any use of the Card after amendment of the terms and conditions of use carries the full and entire acceptance of the new version of the terms and conditions of use.

WHERE MAY I BUY AND USE THE CARD?

The Card may be purchased and used by any consumer in any of the restaurants/tea rooms and stores bearing the LADURÉE trade name located in Metropolitan France listed below:
logoLadurée Champs Elysées – 75 Avenue des Champs Elysées – 75008 Paris - France
logoLadurée Royale – 16 Rue Royale – 75008 Paris - France
logoLadurée Bonaparte – 21 Rue Bonaparte – 75006 Paris - France
logoLadurée Printemps – 64 Bd Haussmann – 75009 Paris - France
logoLadurée Orly Ouest – Orly Airport, West Terminal - Departures area
logoLadurée Aéroport de Roissy – Terminaux 2, AC - Charles de Gaulle Airport
logoLadurée Cannes – 79 Rue d’Antibes – 06400 Cannes - France
logoLadurée Saint-Tropez – 1 Rue Georges Clémenceau - 83990 Saint-Tropez - France
logoLadurée Château de Versailles – Sortie de la chambre de la Reine - 78000 Versailles

This Card may also be purchased by professional clients through LADURÉE’s Marketing Department by telephoning +33 (0)1 53 75 30 80, by email at espacecommercial@laduree.com or by post at the following address: DIRECTION COMMERCIALE LADURÉE - 75 avenue des Champs Elysées - 75008 PARIS - FRANCE

FOR HOW LONG IS THE CARD VALID?

The validity of the card is a maximum of one (1) year effective from the purchase date under the following conditions:
logoThe card may be used as soon as it is activated in the store in which it was purchased and within 24 hours/the next day following its activation in any of the other stores listed above;
logoThe Card may be used, once or several times until its monetary value is exhausted.

Once the year of validity has expired, the Card may no longer be used. Under no circumstances is it eligible for reimbursement or exchange.

HOW DO I USE THE CARD?

The Card allows its holder to purchase, within the limit of its monetary value, any product sold in the restaurants/tea rooms and stores listed above, bearing the LADURÉE trade name located in Metropolitan France, it being stipulated that:
logoThe Card may not be used for a monetary consideration in any form whatsoever, totally or partially, including for giving change;
logoThe Card may not be exchanged, resold, used to credit another card or bank account, or qualify for a cash discount;
logoIf the purchase price envisaged by the Card holder is greater than the monetary value on the Card, the remaining amount may be paid by any form of payment accepted by LADURÉE, except by ticket restaurant (Luncheon Vouchers), as long as this complies with the terms and conditions specific to each of these methods of payment.
logoThe Card and/or its balance may not be recharged upon expiration.
logoReimbursement of a product purchased (totally or partially) with a Card may only be achieved by crediting another Card or this same Card;
logoTransactions registered by the restaurants/tea rooms and stores bearing the LADURÉE trade name located in Metropolitan France listed above in which the Card has been used, shall solely serve as proof of transactions and the Card balance.

HOW DO I FIND OUT THE BALANCE AVAILABLE ON THE CARD?

The Card holder may request that the remaining balance of his/her Card be disclosed at the cash desk of any of the stores listed above upon presentation of his/her Card.

 
secure payment

Your personal information and means of payment are secured by an encryption method (SSL). Your payment information is not stored and is transmitted securely to our payment partner, Sherlock's by the Crédit Lyonnais.

delivery within 48hrs

By choosing home delivery, we guarantee you will receive your order within 48 working hours. Our partners UPS (delivery on weekdays) and Chronopost (delivery on Saturday) will contact you to ensure receipt of your order.

store pick-up

You can choose to pick up your order in our store, we have two services offered: Click & Collect and pick up by appointment. With Click & Collect, we ensure a pick up within an hour in our shops avenue Champs Elysées, rue Royale, rue Bonaparte, Printemps Haussmann and at airports de Paris Orly Ouest et Roissy 2F. With pick up by appointment, you can order in advance your products and choose the perfect timing to pick up your order in our store 75, avenue des Champs-Elysées, 75008 Paris.

customer service

Do you have a question concerning your order? You can contact us at any time by email (contact@laduree.com) or by phone at +33 1 69 09 33 43 on weekdays from 8 a.m. to 6 p.m.

 

Subscription to the newsletter

Please enter your eMail address
Your request has been successfully processed